Limited Hours for Call Answering Across Multiple Practices

The behavioral health network struggled with answering calls outside of individual practice business hours, leading to patient frustration and missed appointment opportunities. With each location operating independently, the network needed a more efficient system to handle the high volume of inbound calls.

• Limited Hours for Call Answering: Multiple practices had restricted hours, causing many calls to go unanswered, particularly outside of operating hours.
• Missed Appointment Opportunities: The inability to address scheduling needs in real-time led to a loss of potential patient appointments.
  

The network recognized the need for a centralized approach to manage calls and scheduling more efficiently across all locations.

Challenges:

Central Scheduling Solution by Appointment Desk®

To resolve these issues, the network partnered with Appointment Desk®, which provided a centralized scheduling solution across all practices. This ensured that calls were managed professionally and appointments could be scheduled even when practices were closed.

• Centralized Scheduling System: Appointment Desk®’s professional receptionists managed calls for all practices within the network, streamlining the appointment scheduling process.
• Extended Call Handling Beyond Office Hours: Appointment Desk® ensured that calls were answered beyond individual practice hours, providing greater flexibility for patients to schedule appointments at their convenience.
  

Solutions:

Increased Appointments and Improved Call Handling

The partnership with Appointment Desk® resulted in a significant increase in appointment scheduling, with more calls answered outside of standard operating hours.

• Increased Appointment Volume: This centralized reception approach led to an overall increase in appointment scheduling for all practices in the network. 
• Improved Call Response Time: Calls were answered promptly, even outside of practice hours, reducing missed opportunities and improving patient satisfaction.
  

Results:

Proven Results

Trusted Partnership

Appointment Desk® provides a centralized scheduling desk for over 40 providers, supporting calls from thousands of health plan members. Their service has exceeded expectations and has substantially increased the number of appointments scheduled. I would strongly recommend Appointment Desk® to other health plans and provider networks.

Enhance Your Provider Network with Centralized Scheduling

Taking advantage of Appointment Desk®'s centralized scheduling and reception services, this behavioral network in Nevada improved in several important ways. The clients had an overall better experience with scheduling, the practice improved its efficiency, and it reduced its reliance on voicemails, which led to missed opportunities.

Key Benefits Realized:

Improved Appt Scheduling:

Patients could easily schedule appointments even outside of regular business hours, increasing appointment volume.

Extended Call Answering Hours:

Appointment Desk® provided call handling beyond office hours, ensuring no calls were missed.

Streamlined Operations:

Centralized scheduling relieved individual practices from the administrative burden of managing inbound calls.

Schedule A Consultation Today

If your practice encounters similar challenges, using Appointment Desk® can increase operational efficiency and improve financial results. Our services deliver proven outcomes for practices like yours.